Re-imagining the Customer Experience
Our employees have been working hard to improve the customer experience over the years. Our customers deserve the best experience every time they interact with us. While we’ve made progress, we need to do a better job to make sure those interactions are excellent … from the moment a customer orders a new service, to the installation, to the way we communicate with them, to how we respond to any issues.
Improving people’s lives through meaningful innovation
In-House Contact Center
We are passionate about customer service and to prove this we don’t outsource out customer service operations and we follow work-from-anywhere policy which enables our agents to service you round the clock. They’ll take care of you from their homes, coffee shops and even while travelling.
If you report a service interruption that was our issue, you will receive a bill credit*. It’s that simple
User friendly Portal
We provide you a sophisticated yet simple to use self-care portal with huge knowledge-base, elegant ticketing system and still if you want to talk to us, reach us free of cost via toll-free phone, email, chat, social networks.
We invent new technologies and drive innovation to transform the customer experience
State of the art infrastructure
We talk technology, we walk technology, we live technology and so we are called technology freaks. We built (and keep on building) one of the best infrastructure to provide you uninterrupted services
orange fibernet is creating the future of Internet experiences. Bringing the fatest and most technologically advanced service to more people on multiple devices
Own Backbone
Without backbone, no one can stand and using others backbone we can’t stand. so we built our own. It’s so reliable and redundant that it won’t fail even during natural disaters
orange fibernet technology opens up new possibilities. Giving people new and richer ways to communicate with each other
Huge Data Usage (FUP)
Now no more worries about FUP or Data Usage limits. We provide huge FUP or Data usage policies than any other ISP. 1TB to 5TB per month.Even if limit is hit, top-ups are available at fraction of cost
